Bank Bug Reimbursement


#1

So I got my reimbursement for the bank bug today. 60,000 gold! I strongly recommend you guys fill out a ticket if you were at all affected by this bug.

Here’s what they sent me:

We would like to restore some gold in exchange for the items that you have previously lost, however you are currently online. We are removing you briefly in order to assist you. I have sent the gold to character: Varieya.

Thank you for your patience while we investigated this item loss issue. We understand that item loss is extremely frustrating. We wanted to ensure all possible avenues were exhausted before attempting a resolution. We have identified the cause of the item loss and this should be solved in the upcoming patch.

In your case, restoring the individual lost items would take significant additional time. Therefore, instead of restoring individual items that are easily replaceable in game, we are adding an appropriate amount of gold to your account to make up for the lost items. Please use this gold in game to replace your lost items at your discretion from vendors or other players. We apologize for any inconvenience this resolution may cause, but we believe this is the fastest way for you to recover the value of your lost items. We hope you find the gold we have added to your account a sufficient resolution to this issue.

We recognize this solution is not ideal for some rare items you may be missing. If there are any unique or specific items that you would like restored, please help us by identifying those items by name. If possible, we will restore those specific items on a case by case basis. This is a lengthy process so we ask in advance for your patience should you request we restore a specific item in this manner.

For specific item restoration, please submit a /help ticket, referencing that we have already restored your gold, and let us know exactly which item (by name) you would like us to try to retrieve. We apologize for the inconvenience this issue has caused you and appreciate your patience while we work towards a satisfactory resolution.

Sincerely,
The Elder Scrolls Online Support Team


#2

Nice. I guess that pays for your respec. Good to know that ZOS is taking care of the clients!