Issue With Ghost Recon Wildlands Gold Edition [PS4]

ghostreconwildlands

#1

This is so frustrating & I felt the need to share

I purchased the Gold Edition of Wildlands from Amazon. When I attempt to enter the Gold Edition code Tuesday morning, PSN tells me it’s not valid. Knowing that Tuesday mornings can be a bad day for codes in general on the PS Store, I try again Tuesday night - code accepted.

When it advises me of the content that is included, I notice it’s only listing the Deluxe Edition content & not Gold Edition content. A quick search of the issue online & people are suggesting it’s a known issue, though I can’t find anything official to that effect. Ensuring I keep all bases touched, I reach out to Ubisoft and file a support ticket.

They respond by telling me to contact Sony. So I reach out to Sony who confirms the code added all relevant content & direct me back to Ubisoft. This morning, I reach back out to Ubisoft who now change their tune slightly & explain with a picture of the code they will pass on to their development team to investigate. They also suggest I reach out to Amazon as they feel I was given a code for the deluxe edition and not gold - which is odd considering the code is printed directly on the card inside the box and is labeled Gold Edition.

So… just sent in a request to Amazon and now I get to wait.

Support systems are so much fun.

TL;DR - Canadian gets frustrated Ghost Recon Wildlands Gold Edition [PS4] code doesn’t provide Season Pass content. Current stuck in support hell.


#2

Contrarily (and unrelated), I just had the best customer support I’ve ever received. Ordered a thing off Amazon from an electronics company and the order was missing an item. Sent a message via Amazon, and had a phone call inside of 5 minutes from said company who promptly sorted it out (item is shipping this afternoon), and gave me a partial refund for the inconvenience!

Here’s hoping your situation resolves quickly(ish) and with similar success :wink:


#3

That sucks. I’ve had nothing but great customer experience from Amazon. In fact, they just sent me new Philips Hue lights because my package was MIA. No questions asked.


#4

Amazon has always done right by me. Any issue I’ve ever raised has generally resulted in a prompt remedy. I do have my fingers crossed they will be able to assist in this matter, though my worry is related to the possibility of having to rely on Ubisoft.


#5

shouldn’t that go at the top of the post? :stuck_out_tongue_winking_eye:


#6

NO! Everyone knows TL;DR goes at the bottom. What Internet are you from?!


#7

I’m from the future where they put TL;DR at the top so people don’t have to scroll either. Sources say the trend started in the Strats forum back before it became the top rated gaming community on the internet…


#8

I had an old kindle touch that I broke in Kuwait. Amazon sent me a new one no questions asked.

I bought my daughter a Fire table for Christmas and there was a hardware issue after 3 months. I contacted Amazon and they told me I was SOL.

I’ve had mixed experiences.